HVAC Counter Sales

Austin, United States

Austin Staffing, Inc. is now hiring a personable and customer-oriented person for an HVAC Counter Sales position located in South Austin.

In this role, you will be responsible for assisting customers both in-person and over the phone with their HVAC supply needs. In addition, the Counter Salesperson is expected to develop an understanding of each customer's needs by guiding them through the warehouse and assuring that all their supplies are accounted for and loaded into their vehicle. A sharp and motivated individual who can learn quickly and is skilled at customer service/sales would be ideal for the role. This is a long-term position, and our client is seeking people who are very interested in the HVAC field to join their team. An ideal candidate will have HVAC supply knowledge and or experience, but individual prior parts counter sales of other industries will suffice.

Overview of Duties:

  1. Provide helpful and friendly customer service both in-person and over the phone
  2. Determine necessary replacement parts through both visual inspection and verbal description of the old part
  3. Assist customers with the placement of orders
  4. Address customer complaints with tact and professionalism
  5. Recommend parts or products to customers; answer questions with a demonstration of expertise
  6. Build and maintain an up-to-date knowledge of HVAC requirements and products
  7. Research product database to find out stock levels and determine which part is best for the customer
  8. Process customer transactions
  9. Assist in picking parts and loading vehicles
  10. Assist in maintaining the cleanliness and neatness of the showroom, and make sure it remains well-stocked
  11. Assist with customer training for new product lines


  1. An HS Diploma or GED
  2. Experience working in the HVAC field or the ability and willingness to learn the profession; experience in counter sales preferred; retail sales experience in hardware or appliance stores would also be applicable
  3. Comfortable speaking with a diverse demographic of customers both in-person and over the phone
  4. Able to display energy and positivity to make the customer experience top-notch
  5. Able to read and write reports, invoices, and purchase orders
  6. Able to learn and maintain a solid working knowledge of all product lines
  7. Able to perform basic mathematical functions and run a Point-of-Sale machine accurately
  8. Experience with Microsoft Excel and comfortable working with computers and learning new programs
  9. Able to lift 50 pounds
  10. An Associate’s or Bachelor’s degree, a technical certification in the HVAC field, and the ability to speak Spanish are all a plus, but not required

Job Type: Full-time

Call Austin Staffing, Inc today to set up an online interview


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